We understand that there will be times when you may want to return items purchased on our website.
In order for your return to be processed, please contact customer service via email at: firstname.lastname@example.org
Before making contact, we ask that you read the below policy and instructions.
Change of mind
Any return requests due to ‘change of mind’ must be submitted via email to email@example.com All ‘change of mind’ return requests will be evaluated on a case-by-case basis. We are not obliged to provide a refund or replacement for return requests due to ‘change of mind’.
Please note that at no time will we provide a ‘change of mind’ return or refund for the purchase of ebooks.
If we do accept your ‘change of mind’ return request, the following terms are applicable:
Books must be returned to us in new condition
Postage will not be paid by us.
Proof of purchase must be provided.
Damaged or Faulty Items
We guarantee that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold, and match the sample and any description provided on the website. If you have received an item that has been damaged or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact us via email at firstname.lastname@example.org
Where the items received do not meet the consumer guarantees set-out above or under the Australian Consumer Law, you are entitled to the following remedies:
If items are returned:
a refund in relation to the items; or
an identical replacement,
We may require proof of purchase for any return claim to be completed.
How long will it take?
Once the returned items are received, we will make every effort to process the return claim within 10 business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.